Facilities
Membership Benefits
Membership
When applying for membership each applicant must complete our standard application form and accept and agree to be bound by the terms and conditions of the membership and any other rules as laid down by the spa from time to time.
The payment of a joining fee is required to secure the membership, unless waivered; this is a one off payment whilst the membership is on-going. Payment can be made by card when paying in full for annual membership otherwise members are required to complete a Direct Debit for monthly payments to be taken.
We reserve the right in our absolute discretion to decline an application for membership or refuse admission without giving any reason for so doing.
Adult Members are classed as 16 years and above, children are classes as between 2 years and 16 years and infants 2 years and under.
The membership and joining fee structure has been fixed by the management and may be amended at any time; however members will be notified in writing at least one month prior to change.
Any member who fails to comply with the conditions and rules of membership or abide by the instruction of The Spa’s management or who conducts themselves in an inappropriate or disruptive manner may have their membership immediately terminated.
Once a membership application has been accepted members will be provided with a membership card, which remains the property of The Spa at all times and will be returned to The Spa upon renewal/termination of the membership. All members must present their membership card on arrival at The Spa. They must also sign in and out using the spa membership number given upon joining. The Spa reserves the right to refuse entry to any member who cannot provide a valid membership number on arrival and who does not use this number to sign in.
Lost or replacement membership cards will be charged at £5 per card.
Any changes to membership details such as name, address and medical conditions must be communicated in writing to the Spa Manager.
All monthly membership fees are payable by direct debit for the agreed contractual time.
The company reserves the right to endorse the 12 month penalty if the contract is breached without notice within the 12 month period. A member may terminate their membership at any given time on giving us not less than 1 full calendar months written notice in advance.
Membership, joining and subscription fees are non transferable and non-refundable.
Guests
We would be delighted to welcome guests of our members to use The Spa. For the comfort of our members the number of guests using The Spa at any one time will be restricted and guest places therefore must be booked in advance. The appropriate guest fee must be paid before using the facilities, and will be charged at £12.00 per adult and £7 per child per day, this must be booked in advance with spa reception. The fees are payable at the spa reception before entering the spa facilities. A maximum of two guests per member are permitted at any one time, unless agreed by prior arrangement with The Spa Management.
All guests will be required to register at reception and sign out upon departure including when using the outdoor pool. All guests using the spa must be accompanied by a member and must not remain in The Spa after the member has left the premises. Members are responsible for the behaviour of their guests and ensure that they abide by the rules and etiquette of The Spa. The member is responsible for ensuring that all costs incurred by the guest are settled before departure.
We reserve the right in our absolute discretion to refuse guest admissions. Admission to guests who have previously had their membership terminated or refused will be denied.
Opening Hours
The Spa reserves the right to amend opening hours when necessary without prior notice. Every endeavour will be made however to provide advance warning of any change to the published opening times. Last entry to The Spa will be restricted to 30 minutes before the published closing time, attempted entry after this time may be refused.
The Spa facilities are open between 7.00am and 8.00pm. Members are not permitted entry to the premises until 7am upon opening. We reserve the right to cancel memberships if entry is made before 7am. We also ask all members to use the main door to the spa for entry and exit.
Children
Children are welcome to use our indoor and outdoor pool (weather permitting), for health and safety reasons children are strictly not permitted in the spa pool, heat therapy rooms and hot tub. The outdoor terrace is a space for those aged 16 years and over to enjoy. Children under the age of 16yrs must be accompanied by a supervising adult at all times and must adhere to the health and safety rules of each facility. Please note that children using our facilities unsupervised or breaching our rules will be asked to leave.
It is expected that parents/guardians monitor their children’s behaviour whilst using the facilities. Running, jumping, excessive splashing, diving and bombing are strictly prohibited, and such behaviour may result in being asked to leave the facilities.
Den
Our hotels feature an OFSTED registered creche facility which is available to book for supervised sessions. Sessions are bookable daily subject to availability. Sessions will be charged at £15 per 90 minutes. All sessions are bookable by contacting theden@newparkmanorhotel.co.uk who will provide access to our online booking portal.
Closures
It will be necessary for the facilities to be closed at certain times without prior notification to carry out essential maintenance and cleaning.
Treatments
Treatments incur additional charges as published in our standard price lists. Advance bookings are required for beauty treatments. To cancel a booking at least 48 hours’ notice is required. If you or your guests cancel any appointment with less than 48 hours’ notice or fail to attend an appointment a cancellation fee will be incurred for the full cost of the treatments or activities booked. A credit card number will be required to secure a treatment reservation. You will be required to complete a treatment consultation prior to your treatment.
Health & Safety
In applying for membership, the member warrants and represents that so far as he/she is aware, he/she is in good physical condition and that he/she is capable of all forms of exercise and that such exercise would not determine to his/her health. It is the member’s sole responsibility to bring to the attention of The Spa team any medical condition or changes to a medical condition that may present a health risk when using any of the facilities or engaging in any of the activities at The Spa.
It is recommended that members seek medical advice before undertaking any exercise or activity at The Spa.
Instructions on the correct use of all the leisure facilities are to be found in the spa.
These must be strictly adhered to and we accept no liability for a member’s failure to observe these instructions and accordingly use of these facilities will be solely at the risk of members.
All members must read and familiarise themselves with the Health and Safety rules as displayed in The Spa.
The spa must be vacated when requested by the management or on the sound of the fire alarms. All members must present their membership card on arrival for signing in.
Members and their guests must complete a health questionnaire before commencing any activity within the spa. Members or guests who are taking anti-coagulants, vasoconstrictors, narcotics or tranquillisers will not be permitted to use The Spa facilities.
Food & Drinks
Members are not permitted to bring in or to consume their own food or drinks in The Spa.
Members or guests who are or appear to be under the influence of alcohol or drugs will not be permitted access to The Spa’s facilities.
Food and drinks are available to purchase and consume in the Spa café area.
Liability
All members and guests use The Spa at their own risk. The Spa cannot accept liability for any illness or injury which results from the use of the spa’s facilities by members or guests other than liability which may result from proven negligence of The Spa. The Spa accepts no liability for loss, damage to or theft of a member’s property.
Dress Code
Appropriate clothing must be worn in the relevant areas of The Spa. Swimming costumes are required in the heat cabins. Towels must also be used in the heat cabins, you must not use the heat cabin without the use of towels on the surfaces. Outdoor shoes are not permitted in the wet spa areas.
It is essential that all babies wear an appropriate swimming nappy within our facilities, these are available to purchase from spa reception should you need one.
Smoking
The Spa is a non-smoking environment.
Mobile Phones
The Spa is a mobile phone free zone and all phones must be switched off upon entering The Spa.
Lockers
The spa provides lockers for daily usage only. Items left overnight will be removed and held in the hotel for one week only. Property stored in the lockers is stored at the owners own risk and must not be left overnight. The lockers will be emptied when the spa closes and any contents placed in lost property.
Towels & Gowns
The spa provides one towel on a complimentary basis for members to use whilst in The Spa. Gowns are available upon request. We ask that you do not take these items home for you and you will be charged if found to be doing so.
General
The Spa reserves the right to:
i. Amend terms and conditions at its sole discretion with or without notice.
ii. Withdraw all or some of the facilities when required to carry out essential maintenance work.
iii. Refuse admission and/or cancel membership forthwith if any member shall in our opinion cause a nuisance or annoyance to other members or users of the facilities or in breach of these regulations. A member whose admission is refused and/or whose membership is cancelled shall not be entitled to any refund of the joining fee or annual subscription.
Cancellation of Membership
Should a member wish to cancel or amend his or her membership no refund of the joining fee will be made and a notice period of 1 full calendar month is required for cancellation of subscriptions or membership amendment. Members that pay for a full 12 months will not receive a refund in the event of cancellation within the 12 months.
Suspension of Membership
Members are able to place their membership on suspension for a maximum of 4 weeks. All suspension requests must be in writing to the spa manager at least 30 days prior to the suspension date.
There is a maximum suspension usage of 2 times per calendar year.
Members who have not paid their subscription fee within 14 days of the due date will be deemed to have resigned, the joining fee then becomes applicable if re-joining.